The effects of leadership styles on knowledge-based customer relationship management implementation| Consumer penalty evaluation: differences between cooperative and rebellious customers| Service quality in the public service| The relationship between sales skills and salesperson performance: an empirical study in the Malaysia telecommunications company| Innovation and the value of failure|…
Impact of ethical sales behavior, quality and image on customer satisfaction and loyalty: evidence from retail banking in Egypt| Determining optimal flow-time schedules for the multiple-product batch-flow problem| The influence of employee goal orientations and employee self-efficacy on perceived service quality| The role of relationship investment in relationship marketing in nonprofit orga…